Privacy policy

1. What we collect

• Information you submit through the inquiry form: name, email address, company, country, phone number, WhatsApp number and the content of your message.
• Commercial information needed to quote, contract and deliver: billing details, delivery address, and the identifiers required by the KYC checks described on the KYC and AML page.
• Technical and traffic information recorded automatically when you visit: IP address, user agent, the page you arrived from, and any campaign parameters in the link you followed.
• If analytics or advertising tags are enabled on this site, the data those tags collect, as described in the section below.

2. Why we hold it, and on what basis

• To answer your inquiry and prepare a quotation — on the basis of your request.
• To perform a contract with you, including delivery, customs documentation and after-sales support.
• To meet legal obligations, including sanctions, anti-money-laundering and record-keeping requirements.
• For our legitimate interest in understanding which parts of the site work, and in preventing spam and abuse.

3. Analytics and cookies

This site uses cookies and equivalent storage that are necessary for it to function, including your language preference and the security check that protects the inquiry form.

If analytics identifiers are configured, the site may also set measurement cookies. Those are described here when they are in use; you can block them in your browser without losing access to the site.

4. Who we share it with

We do not sell your personal data, and we do not share it for third-party marketing.

• Service providers that process data on our behalf: hosting, email delivery, and the provider that performs the security check on the inquiry form.
• Banks, payment channels and screening providers, where needed to complete a payment or to run the checks described on the KYC and AML page.
• Carriers, forwarders and customs brokers, to the extent needed to deliver your order.
• Public authorities, where we are legally required to disclose.

5. How long we keep it

Inquiry records and order documentation are kept for 5 years from the end of the year in which the relationship ended, which reflects the retention periods that apply to commercial and customs records and to sanctions screening.

Transient technical data, such as server logs and security-check records, is kept for a much shorter period and then discarded.

6. Your choices

Requests are answered within a reasonable period. We may ask you to verify your identity before acting, and we may need to keep data where a legal obligation or an open dispute requires it.

• Request a copy of the personal data we hold about you.
• Ask us to correct anything that is inaccurate.
• Ask us to delete data that we are not required to keep — note that records forming part of a completed transaction, or required for sanctions and tax purposes, cannot be deleted on request.
• Object to a particular use, or withdraw consent where our basis was consent.
• Ask us not to send you further marketing. We do not currently run marketing lists, but this right applies if we start.

7. Where your data is held

Our systems and our service providers are located in the People's Republic of China and in other jurisdictions chosen for reliability. Where data is transferred across borders, we take steps to ensure it remains protected to a standard equivalent to that described on this page.