الاسترداد وما بعد البيع

1. What this covers

This page explains when an order can be cancelled, how deposits are treated, and how a return is processed. It works together with the Terms of service (which governs contract formation, delivery and liability) and the Warranty terms (which covers defects).

2. Cancellation before dispatch

• Cancel in writing before dispatch and we refund amounts received, less bank or network charges actually incurred.
• Where we have already allocated units or paid an upstream supplier specifically for your order, we deduct the costs we cannot recover. We will show you those costs on request.
• Deposits become non-refundable once your units have been allocated and paid for upstream, unless we are the party in breach.

3. Returns after dispatch

Once goods have left our warehouse, the order cannot be cancelled unilaterally. A return is possible only where we agree it in writing in advance, or where the goods are found to be defective under the Warranty terms.

Hardware that has been installed, powered on, overclocked, re-firmwared or otherwise put into service is not resellable as new, and cannot be accepted back as an unwanted return.

4. Dead on arrival (DOA)

• Report a unit that does not power on or does not hash within 7 days of delivery.
• Keep the original packaging, and send photographs or a short video of the unit, its serial label and the fault.
• We will first attempt remote diagnosis with you. Many reported faults are firmware, PSU or pool-configuration issues.
• If the unit is confirmed DOA, we will repair, replace, or refund it at our option. The remedy we offer reflects what the manufacturer's own RMA channel will support.

5. Return process and refund timing

No return may be shipped to us before we have issued a written return authorisation with the correct address and labelling. Freight collect and unauthorised shipments will be refused.

Returned goods are inspected on arrival. Once the inspection confirms the agreed basis for the refund, we process the refund within 10 business days.

Where the original payment was made in a digital asset, the refund is made in the same asset at the USD value recorded on the original invoice, or by bank transfer of that USD amount at your option.

6. What is not refundable

• Losses caused by price movements in hashrate, hardware or any digital asset.
• Underperformance relative to manufacturer specifications, where the unit is within the manufacturer's tolerance.
• Units damaged by physical impact, liquid ingress, overvolting, incorrect voltage, unauthorised repair or firmware tampering.
• Shipping, customs, duty and clearance charges already incurred, unless the refund arises from our breach.